CANCELLATIONS & REFUNDS FOR GROUPS
The Smokies most guest-friendly Reservation Policy. If renting more than 3 cabins or more that 15 bedrooms the reservation total is required to make a reservation**. Reservations cannot be canceled and there are no refunds. Should you need to change your dates or cancel, you can reschedule your reservation any time with no penalty as long as the change is processed at least 90 days in advance of your stay. The deposit is placed in escrow for a future reservation. For reservations canceled inside 90 days, the reservation cannot be changed and the guest is responsible for the amount of the entire stay unless we are able to replace the reservation with another booking at the same rate. No exceptions to the cancellation policy can be made for weather, health related reasons, or family emergencies. You will be given a cancellation number at the point of cancellation. If there are future concerns regarding the reservation you will need to have your cancellation number available.
Specials or discounts do not apply to existing
stays. Certain seasons and holidays may have nightly minimum stay restrictions,
which may not be applied by the online reservation system. In these cases, we
reserve the right not to accept these reservations. Under these conditions, no
deposit will be applied to the credit card provided.
Payment in full is required with a major credit or debit card is required to confirm a reservation. The Credit Card holder for any payments made on the reservation, including the first night's rent, must be present at the time of check-in with a valid ID that matches the name on the credit or debit card. Credit or debit cards only are accepted at check-in. No checks or cash.
CHECK-IN & CHECK-OUT
Check-in begins at 4pm. During busy seasons, as well as most Fridays and Sundays, delays are likely given our commitment to housekeeping standards of excellence and superior amenities. Feel free to call for your cabin's estimated check-in time.
For late arrivals,
after the office closes at 9pm, your check-in welcome package (including key
code and map to your cabin) will be provided at our office for pick up
in a cabinet adjacent to the front entry of the Guest Care Lodge. Please click here for directions to our welcome lodge
Check-out time is 10am. You will be expected to place dishes in the
dishwasher and then make sure the cabin is secure before departing.
OCCUPANCY & HOUSEKEEPING
Please limit occupancy to the cabin maximum and adhere to pet and
smoking preferences of the cabin.
In the event of damages or
extra cleaning requirements, additional charges may be applied. Linens and
towels are provided along with basic kitchenware and utensils. A
starter supply only of soap, dish washing detergent, toilet paper, trash
bags, and paper towels will be provided. Upon arrival, please report
any damages, shortage of supplies, or housekeeping issues immediately. Please review the check-in material and abide by hot tub procedures, rules,
OCCUPANCY & AMENITIES
We will do everything we can to make sure your cabin is ready for your stay. It is our mission to provide you the cleanest cabin in the Smokies so that you will become a guest for a lifetime. However, there are rare occasions that your cabin might not be fully presentable by 4pm or when your hot tub won't be warm until later in the evening. In addition, we provide the finest luxury cabins in the Smokies with maximum amenities; they are not hotel rooms and, therefore, from time to time, appliances, hot tubs, satellite TV, water, electricity, etc. will break down or malfunction. While we cannot refund any monies due to these issues that arise as they would in any property due to the life expectancy of any and all such appliances etc, we will respond as quickly as we can to make repairs and restore amenities. On rare occasions, cabin investment properties are sold and management responsibilities transfered. Under these, and similar circumstances, reservations may be moved to a similar property. We are not responsible for weather conditions.
We offer the cleanest cabins in the Smokies with the highest standards of Quality and Excellence! Due to that extra care and premium service, all reservations will be billed a housekeeping fee of $45 for 1-3 bedrooms, $50 for 3 bedrooms, $75 for 4-5 bedrooms, $100 for 6-7 bedrooms, $110 for 8-9 bedrooms and $150 for 12 bedrooms. Also, in accordance with our commitment to excellence and the Sevier County Health Department, all hot tubs are drained, cleaned, and refilled prior to each check-in.
As a result, a $33 hot tub fee for 1-5 bedrooms, $43 for 6-9 bedrooms and $55 for 12 bedrooms will be added to your reservation. Additionally, we require a $32 non-refundable damage waiver for 1-2 bedrooms, $37 for 3-4 bedrooms, $42 for 5 bedrooms, $47 for 6-7 bedrooms, $52 for 8-9 bedrooms and $70 for 12 bedrooms in lieu of a security deposit. This damage waiver provides coverage for any accidental damage up to $250 such as broken coffee maker or broken drinking glasses. It does not cover non-accidental damage to electronics and furniture (i.e. broken bed frame; damaged television; broken DVD). The credit card on file will be invoiced for any non-accidental damage.